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    FAQs – Nikaza Asian Couture
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    FAQs

    HOW CAN I CHANGE MY PERSONAL DETAILS OR SHIPPING ADDRESS?

    Log on to our website and click on ‘My Account’ to change your personal details or shipping address.

    HOW TO SHOP?

    Use the Clothing, Accessories and Designers menu to navigate through the site. You can also shop by browsing our Blog or alphabetically by designer.

    Once you have found an item you wish to purchase, select your size and click on the ADD TO SHOPPING BAG button underneath each item. Review the items in your shopping bag by clicking the SHOPPING BAG link at the top of the page. You can use the REMOVE FROM BASKET link to delete items from your shopping bag.

    Click on PROCEED TO PURCHASE to complete your order.

    DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

    Register with us and you’ll be able to enjoy the following benefits:

    Track your orders and review past purchases.
    Put in a request for bringing back the sold out size/items.
    Add sold out items and products you love to your Wish List.
    Preview our new collections and register your interest for your favourite pieces.
    Be the first to know of latest promotions and offers and in-store events.

    IS MY PERSONAL INFORMATION KEPT PRIVATE?

    Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

    CAN I MAKE MY RETURNS TO NIKAZA ASIAN COUTURE’S FLAGSHIP STORE IN LONDON?

    NIKAZA ASIAN COUTURE’s flagship store is not liable to process returns for orders placed via the website. We request you to contact the store on + 07515736551 or email [email protected].

    WHAT SIZE SHOULD I ORDER?

    The size conversion chart that is available on each product page will solve your sizing queries. All product sizes are mentioned as per the international sizing chart used by designers. However, sizes may vary across designers, and we can further help by providing you the exact product dimensions so that you can compare it with your own.

    If you have detailed questions about the sizing of a particular product, you can contact us at [email protected].

    ARE THE COLORS SHOWN ON THE WEBSITE ACCURATE TO THE GARMENTS?

    We strive to try and display the colors of the garment as accurate as possible on our website. However, we cannot give you a 100% guarantee that the colors of the garment will match the colors viewed on an electronic device. Take note that sight variations may occur in hand embroidered items.

    WHICH ITEMS CAN BE RETURNED?

    We will not accept returns or offer refunds for goods unless they are faulty. For this purpose, the customer needs to notify us within 2 days from the date of delivery.

    STILL HAVE A QUERY?

    Didn’t find an answer to a query that you were looking for? Kindly email at [email protected] and we will get back to you within the next 48 hours. You can also contact us at customer care on + 07515736551 from Monday-Saturday (10am-6pm BST).

    Can’t find what you’re looking for? Contact Us.